If you’ve ordered something by mistake or just had a change of heart, then let us know. If the goods haven’t been dispatched, we’ll cancel the order and arrange a full refund.
Please note that for food safety reasons undamaged goods cannot be returned if they’ve been delivered to you.
We’re very careful when storing, picking, packing and delivering your order. As such, it should reach you in tip-top condition. On the rare occasion that something does go wrong though, we’ll make it right.
Just email (firstname.lastname@example.org) or call us (01273 099 364) within 72 hours of the delivery arriving and we’ll arrange a replacement or refund as you prefer. You can notify us after 72 hours, but please note that at this point refunds and replacements are then at our discretion.