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Terms and conditions

Prices and VAT

As most food products are VAT free, all our prices are quoted without any VAT added (apart from a handful which do attract VAT at the standard rate – if that’s the case we’ll make it clear).  So, what you see is what you’ll pay.

We’re careful to publish accurate prices but mistakes happen to the best of us.  It's rare, but if we publish a price higher than we meant to, then we’ll automatically refund you the difference.  Likewise, if we publish a price lower than it ought to be, we reserve the right not to fulfil orders at that price.

Payments

You can pay in three ways:

  • If you’d like to pay by card you can do so online or over the phone

  • If you’d prefer to pay by bank transfer just give us a call (01273 099 364) and we’ll set that up with you

  • We also offer credit to trade customers, subject to the usual checks of course.  Drop us a note (shop@bfp.uk.com) or give us a call to discuss setting up an account

Please note that all goods will remain the property of BFP until paid for in full.

Stock availability

We’ve got oodles of stock in our warehouses, but sometimes a product is in high demand or the manufacturer has production issues.  This means that occasionally we may not have some of the products you order in stock. 

If that’s the case, we’ll immediately let you know when it will become available and deliver it as soon as it comes back in stock (or if you’d rather cancel that part of the order that’s fine, we’ll arrange a refund).  In the meantime, we’ll fulfil any other items on your order as usual or if you prefer, we can hold onto them and send one delivery when all items are in stock.

Unwanted goods

If you’ve ordered something by mistake or just had a change of heart, then let us know.  If the goods haven’t been dispatched, we’ll cancel the order and arrange a full refund.  

Please note that for food safety reasons undamaged goods cannot be returned if they’ve been delivered to you.

Damages

We’re very careful when storing, picking, packing and delivering your order.  As such, it should reach you in tip-top condition.  On the rare occasion that something does go wrong though, we’ll make it right. 

Just email (shop@bfp.uk.com) or call us (01273 099 364) within 72 hours of the delivery arriving and we’ll arrange a replacement or refund as you prefer.  You can notify us after 72 hours, but please note that at this point refunds and replacements are then at our discretion.

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